TRX CORE Frequently Asked Questions
 

GENERAL-

What is the TRX CORE? What does a TRX CORE membership include?

How do I Join the CORE?

Why do I have to take a TRX Professional Education course to join TRX CORE?

I completed a TRX Education course, but when I try to join TRX CORE, the system does not recognize me. How can I join?


I’ve completed a TRX Education course, but I don’t live in the United States or Canada, how or when can I join?


How do I access my TRX CORE Membership?


 

CONTENT and MARKETING-

How is TRX CORE content different from all the free content already online? Is this new content?


How often are new videos uploaded?


How can TRX CORE help me grow my business?


 

TRX DIRECTORY and TRX RANK-

Where is the TRX Directory? Where am I? How can potential clients find me?


What is the TRX CORE® Rank system? How is my Rank determined?

 

AMBASSADOR PROGRAM-

What is the Ambassador Program? How is it different from the TRX Affiliate Program?


What are the benefits of the TRX Ambassador Program?


What can I sell in the TRX Ambassador Program?


 

PAYMENT and DISCOUNTS-

How much is a membership? Can I pay in installments? What are my payment options?


Are there refunds? Can I transfer or share my membership? Can I pause my membership?


Will you charge sales tax on a TRX CORE annual membership?


Is it possible to purchase certain parts of TRX CORE?


Can I get a preview of TRX CORE? Can I get a free trial?



CLUB, GROUP or GIFT MEMBERSHIPS-

How do I get licensing and exclusive content offerings for my club?


Can I buy a group membership? Are there group discounts for clubs or fitness facilities?


Can I buy a TRX CORE membership as a gift?

 

 

GENERAL-

What is the TRX CORE? What does a TRX CORE membership include?

TRX CORE is an annual membership program for TRX Qualified trainers to advance your TRX knowledge and make you a better trainer. It's the equivalent of a year of TRX Education for less than the price of a course.

This exclusive membership program provides you with a continuous feed of exclusive TRX videos content developed  by industry-leading experts. When you join TRX CORE, you immediately gain access to new TRX exercises, combos, coaching tips and real-time workouts that you can access anywhere, anytime. This program isdesigned to make you a better trainer and set you apart from the crowd.

 

CORE Members Receive:

·         Exercise coaching & business tips from leading industry experts to gain new knowledge

·         TRX exercise video content and real-time workouts updated regularly to keep your programming fresh

·         Premium profile and placement in the TRX Directory with TRX Rank status so new clients find you

·         TRX CORE logo, customizable postcards and other marketing materials to promote your business

·         Ongoing discounts on TRX gear, education and events to save you money

·         Exclusive TRX CORE apparel to train hard and look good

·         Access to the TRX Ambassador Program to earn commissions on referred sales

·         Integration into an elite community to network and share best practices

·         TRX CORE Welcome Kit to get you started:

           -TRX CORE T-shirt
     -TRX CORE Wristband
     -TRX CORE Rank Badges
     -TRX CORE Stickers

 


How do I Join the CORE?

TRX CORE® is currently available to TRX Education graduates who attended at least one Level 1, 2 or 3 course in the United States or Canada. To join, visit trxtraining.com/jointhecore and click on the “Join Now” button.


We will begin offering TRX CORE in various countries around the world in late 2014.

Why do I have to take a TRX Professional Education course to join TRX CORE?

TRX CORE® provides advanced content intended to build from the foundational knowledge gained by participating in our live TRX® Professional Education Courses. Additionally the program provides licensed logos and marketing tools so you can promote yourself as an elite TRX Qualified Trainer.


Enroll in a TRX Professional Education course at http://www.trxtraining.com/shop/professional-education.


I completed a TRX Education course, but when I try to join TRX CORE, the system does not recognize me. How can I join?

If you have taken a TRX Education course and live in the United States or Canada, make sure to use the email address that you used when you registered for your TRX course. This is the same email address that you received your Qualification or Certificate of Completion document. We use your email to cross-reference and verify you are qualified to Join The CORE™. 


If you  do not have access to your enrollment email address, please contact our customer service team at trxcore@trxtraining.com or 888-878-5348. 
We will be happy to update your account.


I’ve completed a TRX Education course, but I don’t live in the United States or Canada, how or when can I join?

TRX CORE® is currently available to TRX Education graduates that reside in the United States and Canada. In late 2014, we will offer TRX CORE in various countries. 

In the meantime, you can sign up for updates at trxtraining.com/jointhecore.


How do I access my TRX CORE Membership?

Once you purchase, to access all of your TRX CORE membership benefits, simply log into your “My Locker” account on trxtraining.com

 

CONTENT and MARKETING-

How is TRX CORE content different from all the free content already online? Is this new content?

TRX CORE® is the place where training professionals come to find out what is new and effective in TRX Training that they can’t get anywhere else. TRX CORE delivers the best relevant evidence based training practices for professional trainers to use with clients and athletes all in one place.  


The exclusive content created and available for TRX CORE members is made by TRX’s full-time Head Trainers and industry leaders, specifically for professional trainers, coaches and healthcare practitioners. By joining TRX CORE you are guaranteed new exercises, combos and workouts every month and each quarter you’ll also receive 30-45 minute real-time workouts. We will also provide business tips and best practices to enhance your knowledge and skills.

 


How often are new videos uploaded?

New videos are uploaded weekly and quarterly depending on the type of content. 

You will get new videos featuring an exercise, combo, short workout, or special feature weekly, and a brand new real-time workout each quarter.

 

How can TRX CORE help me grow my business?

As a TRX CORE member, you have various marketing tools you can start using right away. 

 Business Development Content: Watch these videos from industry experts and top TRX Instructors to learn how you can apply their tips to your business. 
TRX CORE® Logos: Use these on social media, your email signature, your business cards, your website etc. 
• TRX CORE® Qualified Trainer Postcards: Select and print from the library of postcards. Some of the postcards have ® images and some allow you to add your own pictures, either way it’s a great conversation starter and “take-away” for potential new clients. 
• TRX CORE® Ambassador Cards: Printable and pocket size to make it easy to gain commissions on product sales. 
• Premium profile in the TRX Directory: Add your Bio, upload a few pictures, and link to your social media sites.

When you become a member of TRX CORE, you will not only be served first-rate fitness content regularly, but you’ll also receive valuable assets to showcase your status, attract clients and learn to build a better and more successful business. 




TRX DIRECTORY-

Where is the TRX Directory? Where am I? How can potential clients find me?

The TRX Directory can be accessed at directory.trxtraining.com and lists all TRX Qualified Trainers who have completed a TRX Education course and activated their profile. If you would like to activate your profile, please email trxdirectory@trxtraining.com. 

TRX CORE members appear higher in the search results and have the ability to add a photo, bio, and additional contact information to their profiles for potential clients. 

What is the TRX CORE® Rank system? How is my Rank determined?

Only TRX CORE® members are eligible to earn TRX Rank. Your rank reflects your level of expertise as a TRX Qualified Trainer and is dependent on a point system. Minimum eligibility of TRX Rank is the completion of one TRX Professional Education Course and to become a member of TRX CORE®. To earn points, you can attend education courses, attend TRX Trainer events, and complete TRX digital education courses. Each course and event provides a Qualification or Certification which is added to your TRX Directory profile, and earns points to increase your rank. Highest ranked trainers will appear first in the TRX Directory, allowing greater opportunity to be seen. 

Additionally, TRX CORE® members will stand out from other trainers with TRX Rank accessories. In your welcome kit, you will receive an exclusive Rank Wristband and iron-on Rank Badge to display on your T-shirts. To learn more about TRX Rank and the point system, go to the “Understanding the TRX Directory and TRX Rank” page. 

 

AMBASSADOR PROGRAM-

What is the Ambassador Program? How is it different from the TRX Affiliate Program?

The Ambassador Program is exclusive to members of TRX CORE, and gives both you and your client great benefits. The Affiliate Program is built for organizations and businesses, whereas the Ambassador Program was created specifically for fitness professionals. 

 

What are the benefits of the TRX Ambassador Program?

• Only available and free to TRX CORE® members
• Easy to use with unique links to share with clients
• Make money while passing along a FREE gift to your clients
• Earn the value of the full TRX CORE® membership with an average sale of one TRX Suspension Trainer per month
• Earn 10% commission on each referral sale that comes from your TRX Ambassador link


What can I sell in the TRX Ambassador Program?

All available products that can be purchased directly from the TRX website are eligible for commissions.

 

 

PAYMENT and DISCOUNTS-

How much is a membership? Can I pay in installments? What are my payment options?

TRX CORE® is a one-year membership agreement with two payment options.

Option 1: One-time annual payment of $299.95 ($60 Savings or 2 months free!)
Option 2: Four quarterly installments of $89.99 (Total of $359.95).

Purchases must be made through trxtraining.com/jointhecore with a valid credit card.


Are there refunds? Can I transfer or share my membership? Can I pause my membership?

Memberships purchased with the Quarterly payment option may be canceled by the users after 6 months with written notification to TRXCORE@trxtraining.com. However, no refunds will be given. 

TRX CORE provides you with the rights to use exclusive content, business tools, trademarks, perks and discounts for one full year after purchase. Unfortunately, we are unable to pause or transfer memberships. Each TRX Qualified Trainer must have their own membership to take advantage of the personalized information connected with their course qualifications and account. All memberships are linked to specific course registration information of the individual TRX CORE member.


Will you charge sales tax on a TRX CORE annual membership?

We are abiding by federal and state tax regulations for items such as hard goods (t-shirts, wristbands etc.), education videos, and downloadable marketing assets. Click here to see state tax details.


Is it possible to purchase certain parts of TRX CORE?

All features of TRX CORE work together to give you the best content, business tools and community resources, and cannot be purchased individually


Can I get a preview of TRX CORE? Can I get a free trial?

We are not offering free trials at this time. To get a sneak peek of TRX CORE, check out the videos at trxtraining.com/jointhecore. You’ll learn about the features and benefits of the program, get tips on how to get the most of your CORE membership, and preview a few samples of the content you can expect to see when you join TRX CORE.

 

 

CLUB, GROUP or GIFT MEMBERSHIPS-

How do I get licensing and exclusive content offerings for my club?

Club licensing is available and TRX offers many club solutions that can be customized for your facility. Visit our commercials solutions webpage trxtraining.com/commercial or contact our commercial team directly for more information at sales@trxtraining.com.


Can I buy a group membership? Are there group discounts for clubs or fitness facilities?

We do not offer TRX CORE group memberships. However, TRX offers many club solutions that can be customized for your facility. Visit our commercial solutions webpage trxtraining.com/commercial or contact our commercial team directly for more information at sales@trxtraining.com.


Can I buy a TRX CORE membership as a gift?

TRX CORE is a non-refundable and contractually licensed product. Unfortunately, gift memberships are not available.