Our Guarantee

At TRX, we stand behind our products 100%. That’s why we give everything we sell a 30-day, 100%, money-back, satisfaction guarantee and a one-year limited replacement warranty in the unlikely event of materials or manufacturing defects.
Shop With Confidence

When workout systems like the TRX Suspension Trainer™ and Rip™ Trainer redefine the fitness industry, knock-offs and imitators are bound to follow. Those poorly made imitations put people’s safety at risk and deliver a sub-optimal workout experience.

When you buy from TRXtraining.com, you can rest assured you’re getting genuine, best-in-class TRX products that have been rigorously tested and constructed to withstand heavy daily use by some of the world’s most demanding users like NFL football teams, top health clubs and elite military units, to name a few.

Customer Approved

We've taken every step to protect you while you shop on TRXtraining.com and have the Bizrate and Better Business Bureau customer satisfaction scores to prove it.

Return Policy

Once submitted, orders can’t be cancelled or refunded until you’ve received your shipment. We back everything we sell with a 30-day, 100% money-back, satisfaction guarantee and a one-year limited replacement warranty in the unlikely event of defects in the product’s materials or manufacturing. If you are unhappy with your TRX product, send it back for an exchange or a refund. It’s that easy. Please note: due to the nature of our Instant Video Downloads, they are final sale and cannot be returned. To return or exchange your TRX product, please give our Customer Service Team a call at 888.878.5348 (US) or 415.655.4740 (international), or email customerservice@trxtraining.com. They will give you an RA# and directions for sending the product back to us. Shipping costs to return or exchange product are the customer’s responsibility. Please be sure to write the RA# on the outside of your package and ship it within 14 days of receiving your RA # to the following address*:

TRX Training RA#_______
1477 E. Cedar St
Unit F
Ontario, CA 91761

*IMPORTANT: Packages that arrive without the RA# on the outside will be refused and sent back. Questions about our warranty? Click Here

 

Safe Technology

Our secure socket layer (SSL) software is the industry standard for security and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as it travels over the Internet.

Safe Shopping Guarantee

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If it holds you liable for any part of the $50.00, TRX will cover it. Of course, the liability has to have been the result of unauthorized use of your credit card from purchases made at TRXtraining.com while using the secure server.

In the unlikely event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their rules and procedures.

Privacy Policy

TRXtraining.com respects your privacy and is committed to protecting it. For more detail, please see our Privacy Policy.