FREQUENTLY ASKED QUESTIONS

Our Products

We offer three different Suspension Trainers designed to meet the needs of any training goal. Check out our side-by-side comparison chart to see each Suspension Trainer™ in detail here: http://store.trxtraining.com/shop/suspension-trainers/

Check out our Set-Up & Use page for simple set-up solutions to help you get started on your fitness journey with TRX !

A TRX Suspension Trainer comes with two solutions for use at home and outside.

For at-home use:
Use the TRX Door Anchor included in your kit. Attach your Suspension Trainer to the Door Anchor and sling the Door Anchor over the top of your door. Close the door (and lock if you can) and give the Suspension Trainer a light tug to pull the anchor taut. Tip: Try to find doors that open away from the side you will be working out on. If you can’t, slide the Door Anchor closer to the door’s hinges to get more stability.

For outdoor use:
Use the yellow Suspension Anchor to connect to a tree, pull-up bar, jungle gym, fence, or pole. Wrap the Suspension Anchor around the sturdy object and clip the strap carabiner into one of the loops on the yellow strap. Then, hook your Suspension Trainer to the open end of the yellow Suspension Anchor. 

Not every product is eligible for a discount. Each product page and promotion will disclose this information. In general, bundles are never eligible for further discount. Susan G. Komen products are also ineligible. Regarding tiered discounts, all items in the cart will contribute towards the total and so increase the savings that items eligible for a discount will receive. For example, a bundle which is ineligible for discounting may put you over a $300 tier for an even bigger discount on other, eligible items in your order.

As a TRX qualified education graduate, take the next step to advance your training and join TRX CORE, our exclusive membership program for trainers. To learn more about taking your training to the next level, please click here:https://store.trxtraining.com/products/trx-core-membership

Check out our dedicated TRX Education FAQs page here: http://store.trxtraining.com/shop/professional-education/

Shipping

PLEASE NOTE:

Due to high order volume, please allow one week for shipping. We will continue working hard to ship every order as soon as possible; and when your order does ship, you will receive an email with additional information. We appreciate your patience during this very busy time.  Thank you for your support!

Ship times vary based on location but typically arrive within 5-7 business days. Please note that all orders take up to two days' processing time. To view specific delivery times for your location, please click here.

All of the prices on our website are listed in US dollars. Additional charges vary by country. Any customs, tariffs, or additional taxes are not included with the shipment cost and are the responsibility of the customer upon delivery.

After Purchase

Your serial number is located on the product. It is hidden underneath one of the rubber badges that sit directly above the handles. Slide the badge up to view the serial number. Enter all letters and numbers that appear on the product tag, with no spaces.

TRX SUSPENSION TRAINER:
Your serial number is located under our rubber badge above the handgrip. Please slide the badge up and away from the handgrip. The serial number is sewn onto the strap.

TRX RIP TRAINER:
The serial number on your Rip Trainer is located on the product authenticity label. This label can be found at the end of the yellow bar. Note that some Rip Trainers may only have nine-digit serial numbers.

At TRX, we stand behind our products 100%. We have a 30-day, 100% money-back, satisfaction guarantee. If you are unhappy with your TRX product, send it back for an exchange or a refund. It’s that easy. Please note: Due to the nature of our instant video downloads, they are final sale and cannot be returned. Once submitted, orders can’t be cancelled or refunded until you’ve received your shipment. To return your TRX product, please Submit a request and select Return Authorization Requests, An RA# will be issued with directions for sending the product back to us.

For international returns originating from outside the US (lower 48, AK, HI), please Submit a request and select Return Authorization Requests. Customer Service will issue an RMA number. A return shipping address will be provided.

Holiday Return Policy:
Purchases made between November 25, 2020 and December 25, 2020 are eligible for an extended return period of 60 days.

You can register your unit with the link here: https://mylocker.trxtraining.com/activate. Log in or create a new account. You will be prompted to enter the serial number from your TRX Suspension Trainer or TRX Rip Trainer. If you are unable to register your unit, please email us a clear picture so we can have our team update it on our end. 

To get your TRX Instant video downloads onto your iPad, you will first need to download the video onto your computer, then transfer the download to iTunes. Once you sync your iPad, your video will be there.
For more help, follow these steps:

  1. Open the video you wish to download within My Locker, and click on the orange Download button.
  2. Open your downloads folder, and locate the compressed zip file. It will be a long string of numbers and letters.
  3. Right-click on the zip file and select the option to Extract All. Save the files in your preferred location. You can also open the compressed file and copy or drag and drop the video files to a new folder.
  4. Double click on the title of the video to access the mp4 file.
  5. Login to iTunes, and drop the video file (mp4) into to the movies tab on your iPad.
  6. Follow the iTunes steps to sync your iPad.
  7. Enjoy the workouts!

Each authentic TRX Suspension Trainer and TRX Rip Trainer will arrive with a token card in the box. Simply follow the instructions to access your content.
For TRX digital download videos purchased, you will receive an email with the token code. Login to My Locker or create an account and click on "Redeem a Token” in the left side column. Then simply copy and paste this code into the box. Enjoy your content!

When workout systems like the TRX Suspension Trainer and Rip Trainer redefine the fitness industry, knock-offs and imitators are bound to follow. To learn more about genuine TRX products, or to report a counterfeit, please click here: http://www.trxtraining.com/genuine-trx

Orders cannot be modified once they are received. If you would like to add something to your order, please either place another one or contact our customer service team and they will help get you taken care of.

Gift Certificates

A TRX Gift Certificate is a digital gift card that can redeemed against all products on TRXTraining.com. TRX Education Gift cards can only be redeemed against TRX Education Courses.

Click here to learn more about our TRX Gift Certificates.

Payment Options

TRXTraining.com accepts Visa, MasterCard, Discover, Affirm, Amazon Payments, PayPal, and Apple Pay.

TRX Education

TEMPORARY CANCELLATION POLICY: REGISTER RISK-FREE. With the growing global concerns regarding COVID-19, we take the safety and security of our course attendees seriously. We are closely monitoring the regions our courses are being hosted and are working with our host locations to ensure everyone is following CDC protocol. In the event you have a direct concern of attending your scheduled course, please contact education@trxtraining.com or call 1-888-878-5348 to reschedule your course without any penalty, or to place a credit on your account. 

REGULAR CANCELATION POLICY: Course registration fees are non-refundable. However, if for any reason TRX cancels the course, registrants will have the option to receive a full refund. Requests to change registration from one course to another must be made at least 14 days before the course date to TRX by email at education@trxtraining.com. Requests made later than that are subject to a $100 rescheduling fee. Registrants may assign their course slot to another student for a $50 change fee. Note: Hard copy manuals are non-refundable.

Our eight-hour, live TRX Professional Education Courses are $295. All courses include:

  • Expert instruction and hands-on practice
  • Continuing Education Credits (CECs)
  • A TRX Qualification
  • A Digital Course Manual (*Hard Copy Manual optional additional purchase upon checkout)
  • An invitation to join the TRX Directory

Our 2-day, TRX Advanced Group Training Course are $845. Course includes:

  • Continuing Education Credits (CECs)
  • A TRX Certification*
  • 18 unique training sessions that have been carefully structured to progress over four, six, or eight weeks, depending on the schedule you choose
  • A hard copy course manual
  • An invitation to join the TRX Directory

*Online certification exam to gain status (80% pass score required)

Yes. Fitness professionals can earn CECs with the completion of a TRX Professional Education Course from the following organizations (list varies from course to course):

  • ACE (ACSM accepts ACE CECs)
  • AFAA
  • AFLCA (Canada)
  • BCRPA (Canada)
  • CAN FIT PRO
  • CIMSPA (UK)
  • Fitness Australia
  • HCOA (Puerto Rico)
  • ISSA
  • IYCA
  • NASM
  • NESTA
  • Physical Activity (Australia)
  • PTA Global
  • REPS (New Zealand)
  • REPS – SkillsActive (United Kingdom)
  • REPSSA (South Africa)

Please check the course page for specifics on the number of CECs each organization provides for completion of each TRX Professional Education Course.

At the end of our TRX Education courses (STC, FTC, RTC, GTC, & SMSTC) you will receive a Qualification from TRX, which recognizes your ability to apply the knowledge and newly learned skills into your role as a fitness professional.

TRX’s courses are not accredited by the National Commission for Certifying Agencies (NCCA), however, your Qualification is recognized by Fitness Anywhere, LLC, and continuing education credits can be applied to your certification. You will be listed and recognized as a TRX Qualified Trainer in the TRX Directory.

TRX is now offering its very first TRX Certification Course (recognized by Fitness Anywhere, LLC). For more information on this course, please visit TRX Advanced Training Course (AGTC).

There are no prerequisites for taking the following TRX Education courses: STC, FTC, RTC, GTC, & SMSTC. However, we designed a progressive journey with a suggested course path. We strongly encourage fitness professionals to begin with the TRX Suspension Training Course to build a base knowledge of foundational movements on the TRX Suspension Trainer and to learn our system of Foundational Movement Coaching.

For our TRX Advanced Group Training Course (AGTC), prerequisites include the Suspension Training Course (STC- from 2015 to recent) in addition to the Functional Training Course (FTC) and/or the Group Training Course (GTC).

TRX Education is a movement-based training curriculum that provides fitness professionals with a progressive approach to learning our system of Foundational Movement Coaching. Our courses progress from practicing Foundational Movement standards with the TRX Suspension Trainer to developing your skills and integrating multiple training tools with individuals and/or groups. We’ve designed a progressive journey with a suggested course path to help you learn and grow in your career as a fitness professional. However, you are also encouraged to carve your own path to tailor to your needs.

Suspension Training Course: This course serves as the cornerstone of TRX Education and teaches the fundamentals of Suspension Training with a library of over 40 exercises. Learn to coach these exercises using TRX Foundational movement standards, to get any client, at any level, to reach their goals of moving better.

WHO SHOULD TAKE THE STC: Personal Trainers, Group Instructors, Fitness Enthusiasts, Small Group Trainers, Bootcamp Instructors, Allied Health Professionals, Athletic Coaches

Whether you’re new to the industry or a veteran, this course will provide an individual with a whole new skill set in the way of movement-based training using the Suspension Trainer.

Functional Training Course: Master TRX Foundational Movements on the Suspension Trainer and begin to apply these learnings on a variety of functional training tools (Battle Ropes, Medicine Balls, TRX Rip & Duo Trainer, Kettlebells, Slam Balls, etc. Learn how to lead multiple circuit-based workouts for personal training, small group, or large group training.

WHO SHOULD TAKE THE FTC: Personal Trainers, Group Instructors, Fitness Enthusiasts, Small Group Trainers, Bootcamp Instructors, Allied Health Professionals, Athletic Coaches

Group Training Course: Master the intricacies of TRX group training and deliver the TRX experience that will best suit your clients and members. Whether you are looking for a fundamental, strength-based TRX workout (Strong), or a high-intensity challenge (Fit), this course has you covered.

WHO SHOULD TAKE THE GTC: Personal Trainers, Group Instructors, Fitness Enthusiasts, Small Group Trainers, Bootcamp Instructors, Allied Health Professionals, Athletic Coaches

Rip Training Course: Optimized for Personal Trainers with a library of exercises with progressions and regressions, cueing tips, and program design for different client types using the TRX RIP TRAINER.

Sports Medicine Suspension Training Course: In this course, you will deep dive into foundational movements and learn techniques to make them appropriate for different client scenarios. You’ll learn how to incorporate Suspension Training Exercises into your client’s pre-hab or post-rehab programs to build strength and reduce the chance of injuries.

TRX Trainer Basics (Digital Course): This online course goes over the basics of training with a TRX Suspension Trainer. It includes 1 hour of video content, hands-on practice, and a quiz.

TRX for Yoga (Digital Course): Mix it up with this self-paced, online course that will show you how to infuse TRX Suspension Training into your yoga practice with a fresh evolution of movement meant to assist and challenge traditional poses. *It is recommended that users be yoga certified, and have a base knowledge of TRX Suspension Training.

Advanced Group Training Course: In this two-day course, be among the first to get TRX Certified with the TRX Advanced Group Training Course (AGTC), the pinnacle of your TRX Education Journey. Through the application of TRX’s Group Coaching System, you will master your coaching techniques and learn how to effectively program and deliver elite, customizable TRX Group workouts.

If you aim to follow the Journey as the Journey was built the steps have been outlined below:

STEP 1: TRX Suspension Training Course (STC)

If you had to take one course over the whole of your fitness career, we would recommend it to be the TRX Suspension Training Course. The STC often gets mistaken for one that simply goes over how to use the TRX Suspension Trainer, our flagship product, but the value of this course lies in its coverage of the TRX Foundational Movements.

STEP 2: TRX Functional Training Course (FTC)

In the TRX Functional Training Course, attendees take what they learned in the TRX Suspension Training Course—TRX Foundational Movement standards using the Suspension Trainer—and “change the condition” through the incorporation of different types of functional training tools such as Battle Ropes, Kettlebells, Medicine Balls, and more. Overall, attendees will walk away from the FTC with the ability to recognize incorrect movement patterns and know how to correct those patterns with quick and effective imagery-based cues that their clients will understand. Lastly, attendees will be able to build functional training circuit style workouts that can be applied to personal or group training, using any piece of equipment.

STEP 3: TRX Group Training Course (GTC)

Coaching groups can be a challenge. You’re dealing with a whole slew of factors from varying levels of fitness and coordination, to correcting faults without making someone feel singled out. The TRX Group Training Course applies the principles from the STC and FTC and then shows you how to confidently approach many of these factors through effective communication and cueing. The GTC will also show you how to challenge and lead groups without compromising that one-on-one vibe achieved in a personal training setting. Attendees will walk away with two group workout formats: TRX Fit & TRX Strong.

STEP 4:  TRX Advanced Group Training Course (AGTC)

The TRX Advanced Group Training Course is our Certification Level course—the pinnacle of the TRX Education Journey. This two-day course gives you the recipe to our “secret sauce”, so to speak. It’s where we pull back the curtain and show you how to create your own TRX Experiences, using the TRX Programming Lenses. Amongst many other things, graduates of the AGTC will walk away with the ability to create amazing programs—rooted in science and best practices—and then deliver those programs in the most effective and purposeful way.

The path you choose to take through our education courses can be tailored specifically to meet your goals.

PERSONAL TRAINER
Suggested Itinerary: Suspension Training Course (STC) + Functional Training Course(FTC)

Begin learning the TRX movement-based philosophy and put those standards to work in various client scenarios. We always say "It’s not about how much you know, but about what you can coach that matters." The STC and FTC will definitely get you there.

GROUP INSTRUCTOR 
Suggested Itinerary: Suspension Training Course + Functional Training Course + Group Training Course (GTC)

Once you’ve mastered the movement standard, it’s time to apply what you know to a group setting. Regardless of the variables, GTC grads will leave this course with the ability to confidently lead large and small groups, with a multitude of skill levels, applying new game-changing techniques. Additionally, you will walk away with two pre-programmed workout templates.

YOGIS 
Suggested Itinerary: Suspension Training Course + TRX for Yoga Digital Course

Infuse TRX Suspension Training into your yoga practice with a fresh evolution of movement meant to assist and challenge traditional poses. Just as yoga blocks, straps, and bolsters assist students with their yoga practice, the TRX Suspension Trainer can be a valuable tool to support or enhance several poses. The TRX for Yoga digital course aims to advance your TRX Suspension Training knowledge and skill-set with yoga-inspired movements that emphasize mobility, stability, and strength.

TRX CERTIFIED COACH
Suggested Itinerary: Suspension Training Course + Functional Training Course +Group Training Course + Advanced Group Training Course (AGTC)

Compile all the knowledge and skills you’ve accumulated and prepare yourself for your deepest dive into mastering TRX programming protocols and delivering the ultimate TRX Experience. Pass your written and live skills tests during this two-day endeavor and you’ll be a certified TRX coach.

SPORTS MED PRACTITIONER / PHYSICAL THERAPIST
Suggested Itinerary: Suspension Training Course + Sports Medicine Suspension Training Course (SMSTC)

For pre-hab as well as rehab, the Suspension Trainer has the ability to assist your clients and help patients attain or regain functional strength and range of motion. The SMSTC will teach you how to incorporate TRX® Suspension Training® into your individualized or group post-rehabilitation, injury prevention, and fitness programs. Pour over various case studies to see how best to address various types of injuries and physical setbacks.

The following TRX Education courses: STC, FTC, GTC, RTC will include a Digital Course Manual with course purchase.*

Our SMSTC & AGTC** course will include a hard copy manual with course purchase.

*There will be an option at checkout to purchase a hard copy manual for an additional fee.

**For our TRX Advanced Group Training Course (AGTC) participants will receive a digital Pre-Work Guide and a hard copy AGTC Manual at the course.

Once you sign up for a TRX Education Course (STC, FTC, GTC, RTC), you will receive a confirmation email with a token code to redeem your Digital Manual via your MyLocker account.

Yes. Your Digital Manual will live in your MyLocker account. From there it is recommended you download your Digital Manual to your electronic device prior to arriving to your course.

Your digital manual can be downloaded and saved onto your electronic devices for future use.

For our STC, FTC, GTC, RTC courses, all participants will receive a digital course manual and there will be an option at checkout to purchase a hard copy manual for an additional fee.

SMSTC and AGTC courses, come with a hard copy manual at the course.

Digital Manuals are in a PDF format so any laptop, mobile device, and tablet that supports PDF files are compatible with our Digital Manuals. It is recommended, but not necessary, that you download and view using Adobe Acrobat (computer) or Adobe Acrobat Reader App (mobile/tablet).

TRX’s Digital Manuals have editable text fields to take notes on via your electronic devices. It is recommended, but not necessary, that you download and view using Adobe Acrobat (computer) or Adobe Acrobat Reader App (mobile/tablet).

No. TRX Suspension Trainers and/or RIP TRAINERS (and other exercise tools) are provided for the course. Attendees should bring a pen/paper, copy of their digital manual, water bottle, towel, extra shirt, lunch, and snacks.

Yes. The courses are designed to teach all attendees how to effectively train themselves and others on the TRX Suspension Trainer, TRX RIP TRAINER, and other functional training tools. Although additional knowledge is beneficial, the TRX courses are not limited to a specific profession.  We’ve designed a progressive journey with a suggested course path to help you learn and grow in your career as a fitness professional. However, you are also encouraged to carve your own path to tailor to your needs.

If you do not see a course in your state, check nearby states and continue to check the TRX website, or consider hosting a course at your facility. Feel free to add your location requests here.

Yes. We have many International Education Distributors who have TRX-approved Course Instructors and Course Materials to deliver the same best-in-class education worldwide. To find an International course, contact y0ur local TRX Distributor so that they can direct you to a list of upcoming courses.

TRX has an extensive instructor development process to uphold the quality of our education. The first step is to fill out an instructor application form (resumes will not be accepted). The applicant must meet the following minimum requirements:

  • Has attended a one-day, 8-hour TRX Professional Education Course
  • A proven leader in the fitness industry (conference presenting, published articles, DVD titles)
  • Bachelor’s Degree in Exercise Science, Kinesiology, or related field. For the SMSTC, licensed healthcare practitioner or Master’s Degree in Exercise Science, Kinesiology or related field and experience in a clinical or post-rehab environment
  • Current National Certification (s) (e.g., ACE, NASM, NSCA, etc.)
  • 2-3 years of presentation experience
  • 6-8 years experience in one or more of the following areas: fitness presentation, physical therapy, strength & conditioning coaching, group fitness, or personal training.

Contact us at education@trxtraining.com to receive an instructor application to submit for consideration. These applications will be ranked by presentation and industry experience, as well as TRX knowledge, and company need.

Please contact us at Education@trxtraining.com for details on hosting a TRX Education Course.

Following your first exposure to TRX Education, you will become part of the entire TRX Family, which includes 200,000+ professionals worldwide. This means you are surrounded by some of the most talented and passionate professionals in this industry, all who will quickly become your go-to resources. Above this, every month we will release content to you via our Education Emails: blog articles, and tips, along with partner discounts with some of the best of the best in the industry.

TRX CORE is a professional subscription-based membership with TRX (available in North America). Course grads are often looking for new content, more clients, and product-specific coaching and exercise tips. TRX CORE provides weekly releases of coaching tip content, along with a PERKS program which includes a discount for Nutrition, Professional Education (NASM, ACE, and others), access to our Ambassador Program where you can share discounts, earn money, enjoy an exclusive 30% discount off products on TRXTraining.com 24/7, and exclusive invites to TRX CORE events.

The TRX Trainer/Training Summit is our iconic annual event. Hosted in some of the best travel destinations and settings, you will get two days of inspiration, education team building, and FUN with 400+ of the top TRXers. Over the two days, there are 20 hours of education, the TRX FACEUP Games, welcome parties, a banquet, and some swag. Keep checking TRXtraining.com for updates on new dates and locations.

Contact us at education@trxtraining.com or 1-888-878-5348.

TRX Suspension Training Course: Virtual Edition

All courses on our schedule are either in Pacific Daylight Time (PDT) or British Summer Time (BST).

We will be announcing scheduled releases of courses. Please check here for our updated schedule.

It is recommended to have access to a TRX Suspension Trainer during the live training to take full advantage of the education. The Instructors will take you through an interactive experience. However, not having one does not disqualify you from taking the course. You may still take the course, take notes, take in the content, continue reviewing, and when given the opportunity to get your hands back on a TRX Suspension Trainer, apply your learnings.

This course does assume participation, HOWEVER, not participating does not disqualify you. We suggest you 'attend' the course, participate where you can, take notes, and apply your learnings when you can get back on your Suspension Trainer. 

There is no practical assessment in the course.

This course is specific to the TRX® Suspension Trainer™ and its functionality. The TRX team cannot speak to the safety or functionality of other suspension training systems in the marketplace. Please be advised TRX is not liable for any injury or issue that arises with the use of a non-authenticated TRX Suspension Trainer in conjunction with the TRX Curriculum.

For authentic TRX Suspension Trainer and functional training products, please visit www.trxtraining.com

Apologies for the delay. We are experiencing higher-than-normal order volume, and while our operations team is trying to get all orders out as quickly as possible, there are delays.

It is recommended to have access to a TRX Suspension Trainer during the live training to take full advantage of the education. However, not having one does not disqualify you from taking the course. You may still take the course, take notes, take in the content, continue reviewing, and when given the opportunity to get your hands back on a TRX Suspension Trainer, apply your learnings. 

If you would like to move to a later date to ensure you have your straps, we are happy to reschedule your course. Please let us know what date works for you and email us at reschedule@trxtraining.com

Yes! However, each person is required to be registered for the course, as well both logged into Zoom under the email account you registered with for your TRX Course. But you may share a Suspension Trainer and work back and forth as partners in the course.

You do NOT need to have an account with Zoom to access these courses. TRX hosts a license which allows our users to attend the virtual training.

No microphone or webcam requirements are needed for the course, just the use of a phone, tablet, or personal computer that is attached to the internet. For best quality, we recommend hard-wiring into your internet router. 

You should have received a confirmation email with instructions on how to set up your TRX portal account to access your course materials. Please check your spam folder.

If you did not receive a confirmation email, please email us at education@trxtraining.com with your full name and course date and time.

You will need to register for a new account by clicking the REGISTER button on the right. Your account is not automatically created when purchasing the course from our website.

Please make sure you are using the same email address with which you purchased the course. Make sure your caps lock is disabled and click “Forgot your password?” to reset your password, if needed.

Please check your inbox and spam folder for the email and link to verify your email address. If you did not receive it, please email us at education@trxtraining.com.

Once verified, open a new screen to log in and access your account.

Roll call will be completed within 48 hours from the end of your course. You will get a confirmation email prompting you to take the exam.

We will be tracking attendance based on your login into Zoom and the number of minutes attended during the webinar. 

Yes. There is a 50-question, multiple-choice exam that requires an 80% passing rate, with 3 allowed retakes. You will gain access to this 48 hours after the course after roll call is completed. You will receive an attendance confirmation email prompting you to take the exam.

No. The exam is not timed and you will have access to the exam for 4 weeks.

Log into your account in the TRX portal and access the Continuing Education tab. From your list of Completed Courses, click on the gearbox on the far right and select “Print Certificate”.

Log into your TRX portal account and access your Account Details by clicking on the upper right icon then selecting “My Account”. Changes will be reflected once you log out then log back in again.

No. There will not be a recording of the course distributed, but there will be supporting materials available in your TRX account after the course.

CEC’s will be granted for those that attended the live course and have completed and passed the online exam.

STC Graduates will receive CECs from the following organizations: NASM 0.7, ACE/ACSM 0.6, AFAA 7.0, Can Fit Pro 4.0, PTA Global 7.0, CIMSPA 3.5

Please make sure you are logging in with the same email address with which you purchased the course.

TRX APP

Please visit  https://get.trxtraining.com/start to redeem your TRX APP access code for use on mobile devices (not including iPad or tablets).

The TRX APP defaults to imperial units, but you can change them to metric with the following steps:

  1. Navigate to the main menu ☰.
  2. Tap your profile picture, then tap ‘Edit’.
  3. Change the units option on this screen.

Note: If you find that the units aren’t saving, try logging out of the app after you make the change.

From your workout history screen, find the workout you want to delete, swipe left, then tap the Delete button.

Your subscription is managed through whichever app store you downloaded the app from. Follow the instructions below for the appropriate app store.

iTunes App Store
1.    Launch the Settings app on your iPhone, then select iTunes & App Store
2.    Select your Apple ID at the top, then tap View Apple ID from the popup menu. 
3.    Enter your password when prompted and select OK. 
4.    Tap Subscriptions, then select the name of the subscription you'd like to cancel or modify. 
5.    Turn the Auto-Renewal option to Off.

Google Play Store
1.    Launch the Google Play Store.
2.    Tap Menu > Account > Subscriptions.
3.     Find the subscription you want to cancel, then tap Cancel. 
 
Samsung Galaxy Apps Store
1.    Launch Galaxy Apps
2.    Tap the top right corner > My Apps > Receipt
3.    Select the item you want to cancel, then tap Unsubscribe.

1. Open the menu ☰ and tap the Membership option. A pop up window will appear with pay options.

2. Select the "$4.99 monthly" or "$39.99 yearly" option.

If you are using the iPhone app, you can sort workouts so that your favorites appear at the top of the list. Find and tap the star icon on a workout in the My Workouts screen. The star icon will now appear white. All “starred” workouts will appear at the top of the list.

The workout score measures your compliance with staying within the coach's target zones during the workout. For example, a score of 50% indicates that you were in the target zone half of the time. A score of N/A indicates that the workout is not measuring your score.

You can lock the screen when running a workout by selecting the “lock” icon located in the bottom center of the Workout screen. This allows you to hear audio stats/prompts by tapping anywhere on the locked screen. It also keeps the screen active during the workout. Simple swipe to unlock the screen.

The Apple watch works a little differently than most heart monitors because it only takes heart rate every few seconds, rather than continuously. Due to the technology of the device, there may be a slight delay in the heart rate display in the app. Usually your heart rate graph will populate with correct information at the conclusion of the workout.

Visit our TRX APP FAQ page to get more information on how to set up, troubleshoot, or make the most of your TRX APP experience!

After Purchase

Purchases made between November 25, 2020 and December 25, 2020 are eligible for an extended return period of 60 days.