FREQUENTLY ASKED QUESTIONS

Our Products

We offer three different Suspension Training® kits designed to meet the needs of any training goal. Check out our side-by-side comparison chart to see each Suspension Trainer™ in detail here: http://store.trxtraining.com/shop/suspension-trainers/


TRX Home Gym: Optimized for home use with comfortable foam handles and two ways to install: on a sturdy door with the TRX Door Anchor or outside around a tree, pull-up bar or fence with the Suspension Anchor. Six workouts included.


TRX Pro Kit: Optimized for trainers and approved for use in a gym. Includes durable rubber handles, eight workouts including a trainer-specific coaching video, and all anchoring options: on a sturdy door with the TRX Door Anchor, outside with the TRX Suspension Anchor, or off of taller or wider objects with the TRX Xtender.


TRX Tactical Gym: Optimized for use in the field with larger foot cradles, a durable rubber handle and all anchoring options. It also includes our TRX Force® App, which includes a 12-week conditioning program and two real-time workout downloads.

The TRX Home Gym comes with two solutions for use at home.On a sturdy door: Use the TRX Door Anchor included in your kit. Attach your Suspension Trainer to the door anchor and place it over the top of your door. Close the door (and lock if you can.) and give the Suspension Trainer a light tug to pull the anchor taut. Tip: Try to find doors that open away from the side you will be working out on. If you can’t, simply slide the anchor closer to the door’s hinges to get a bit more stability. Outside: Use the yellow Suspension Anchor to connect to a tree, pull-up bar, jungle gym, fence or pole. Wrap the Suspension Anchor around the sturdy object and clip the yellow strap carabiner into one of the loops on the yellow strap, or around the strap. Then hook your Suspension Trainer to the open end of the yellow Suspension Anchor.

Not every product is eligible for a discount. Each product page and promotion will disclose this information. In general, bundles are never eligible for further discount. Susan G. Komen products are also ineligible. Regarding tiered discounts, all items in the cart will contribute towards the total and so increase the savings that items eligible for a discount will receive. For example, a bundle which is ineligible for discounting may put you over a $300 tier for an even bigger discount on other, eligible items in your order.

As a TRX qualified education graduate, take the next step to advance your training and join TRX CORE, our exclusive membership program for trainers. To learn more about taking your training to the next level, please click here:https://store.trxtraining.com/products/trx-core-membership

Check out our dedicated TRX Education FAQs page here: http://store.trxtraining.com/shop/professional-education/

Shipping

Ship times vary based on location but typically arrive within 5-7 business days. Please note that all orders take up to two days processing time. To view specific delivery times for your location, please click here:http://www.trxtraining.com/shipping-info

All of the prices on our website are listed in US dollars. Additional charges vary by country. Any customs, tariffs, or additional taxes are not included with the shipment cost and are the responsibility of the customer upon delivery.

After Purchase

Your serial number is located on the product. It is hidden underneath one of the rubber badges that sit directly above the handles. Slide the badge up to view the serial number.Enter all letters and numbers that appear on the product tag, with no spaces.

TRX SUSPENSION TRAINER:
Your serial number is located on the product. It is hidden underneath one of the rubber badges that sit directly above the handles. Slide the badge up to view the serial number.Enter all letters and numbers that appear on the product tag, with no spaces.

TRX RIP TRAINER:
The serial number on your Rip Trainer is located on the product authenticity label. This label can be found on the end of the yellow bar. Note that some Rip Trainers may only have nine-digit serial numbers.


If you have any questions or issues finding your serial number, please call the TRX Customer Service team at (888) 878-5348 (US) or (415) 655-4740 (International).

At TRX, we stand behind our products 100%. That's why we have a one-year, 100% money-back, satisfaction guarantee and a one-year limited replacement warranty. If you are unhappy with your TRX product, send it back for an exchange or a refund. It’s that easy. Due to the nature of our instant video downloads, they are final sale and cannot be returned. Once submitted, orders can’t be cancelled or refunded until you’ve received your shipment. If you would like instructions on how to return your product, please click here: http://www.trxtraining.com/satisfaction-guarantee

The first step in registering your authentic TRX product is to either log in to your account (for existing customers) or create a new account (for new customers). You can access the login page by clicking here: https://mylocker.trxtraining.com/account/login. Once you have accessed your account, you will be prompted to enter the serial number from either your TRX Suspension Trainer or TRX Rip Trainer. If you have any questions, please contact Customer Service by clicking here:http://www.trxtraining.com/contact-us

To get your TRX Instant video downloads onto your iPad, you will first need to download the video onto your computer, then transfer the download to iTunes. Once you sync your iPad, your video will be there.
For more help, follow these steps:

  1. Open the video you wish to download within My Locker, and click on the orange Download button.
  2. Open your downloads folder, and locate the compressed zip file. It will be a long string of numbers and letters.
  3. Right-click on the zip file and select the option to Extract All. Save the files in your preferred location. You can also open the compressed file and copy or drag and drop the video files to a new folder.
  4. Double click on the title of the video to access the mp4 file.
  5. Login to iTunes, and drop the video file (mp4) into to the movies tab on your iPad.
  6. Follow the iTunes steps to sync your iPad.
  7. Enjoy the workouts!

Each authentic TRX Suspension Trainer and TRX Rip Trainer will arrive with a token card in the box. Simply follow the instructions to access your content.
For TRX digital download videos purchased, you will receive an email with the token code. Login to My Locker or create an account and click on "Redeem a Token” in the left side column. Then simply copy and paste this code into the box. Enjoy your content!

When workout systems like the TRX Suspension Trainer and Rip Trainer redefine the fitness industry, knock-offs and imitators are bound to follow. To learn more about genuine TRX products, or to report a counterfeit, please click here: http://www.trxtraining.com/genuine-trx

Orders cannot be modified once they are received. If you would like to add something to your order, please either place another one or contact our customer service team and they will help get you taken care of.

Jump to Top