So you've eagerly been anticipating the arrival of your new TRX Suspension Trainer, and when it arrives and you remove it from the box, you find the straps are twisted (like the images here). Don't fret, dear TRXer. We've got a solution for this problem.
Our Customer Service Team receives this question from members of the TRX Community from time to time, and therefore, they have put together this helpful step-by-step visual guide on how to untwist your TRX (special shout out to Erik!).
If you've performed the steps recommended in the above PDF and your TRX strap is still twisted, then contact our Customer Service Team via phone at 888-878-5348 or email. No problem is too big or too small (or too twisted!) for them to help solve.