Terms of service
TRX ® Commercial & Consumer Online Terms of service
Last Updated: September 15, 2026
PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING ANY ORDER FOR GOODS AND/OR SERVICES. PLEASE NOTE THAT THESE TERMS CONTAIN PROVISIONS THAT GOVERN THE RESOLUTION OF CLAIMS BETWEEN TRX AND YOU, WARRANTY INFORMATION. PLEASE SEE LEGAL DISPUTES IN SECTION 18 FOR COMPLETE DETAILS.
1. SCOPE
a. Acceptance. TRX (JFXD TRX ACQ LLC dba TRX (“TRX”) offers for sale fitness-related equipment, accessories, products, nutrition and associated bundles, co-branded products, or solutions (each, a “TRX Product”) and also provides a range of services for the fitness community, including an App portal, certification services, competitions, seminars, classes, summits, live and remote classes (each a “TRX Services”) (collectively the “TRX Offerings”) through multiple TRX websites located, for example at https://trxtraining.com, https://commercial.trxtraining.com or others (the “Site” or the “TRX Site”) and through App or other applications (each an “Application”) accessible through personal computers, Internet-connected TVs, mobile handsets, tablets, wearable devices, or any other device (“Devices”). By purchasing a TRX Product or visiting, browsing, or using the TRX Services or registering as a member, you (as a “user” or “you” or “your”) affirm that you are able and legally competent to agree to and comply with these Terms (the “Terms”). If you do not wish to be bound by these Terms, you may NOT access or use the TRX Offerings.
b. Additional Terms. Certain TRX Offering may be subject to terms and conditions in addition to these Terms (“Additional Terms”); you agree that your use are subject to these Additional Terms, which are incorporated by this reference. Additional Terms are either listed below, on the site or within the application, or accompanied with TRX Services or TRX Product. If these Terms are inconsistent with Additional Terms, the Additional Terms will control.
c. Changes. THESE TERMS ARE SUBJECT TO CHANGE BY TRX IN ITS SOLE DISCRETION AT ANY TIME. WE ENCOURAGE YOU TO REGULARLY TO CHECK THE SITE TO VIEW THE THEN-CURRENT TERMS APPLICABLE TO YOUR TRX OFFERINGS. When changes are made, TRX will make a new copy of the Terms available. We will also update the “Last Updated” date at the top of the Terms of Use. If you do not agree to any change(s), you must stop using the TRX Product or TRX Services and reach out to TRX customer service for resolution. This clause does not affect your rights in respect of cancellation and/or return of the TRX Products or TRX Services as may be allowed by these Terms. Otherwise, your continued use of the TRX Product or TRX Services constitutes your acceptance of such change(s). TRX may also, in its sole discretion, discontinue TRX Services or any TRX Offering from time to time without prior notice.
d. Your Privacy. TRX respects your privacy and is committed to appropriate technical and organizational measures to safeguard any Personal Data you may share with us and respect all laws and regulations where you purchase these TRX Offerings. We urge you to read our Privacy Policy.
e. Sweepstakes & Promotions. TRX shall respect all sweepstakes and promotion laws and regulations and offer such terms relating to each via additional terms.
2. ELIGIBLITY
a. Eligibility. TRX may establish from time to time, and in our sole discretion, refuse to offer the TRX Offerings to any person or entity and change the eligibility criteria at any time.
b. Minimum Age. Currently, you must be at least 18 years old (or the age of legal majority in your jurisdiction of residence) to enter into a binding contract and register for purchase and use of any TRX Offerings. Minors between the ages of 13 and 18 years old that can safely use the TRX Offerings may participate in certain aspects of the TRX Services provided that they do so under their parent’s or legal guardian’s supervision and consent and that such parent or legal guardian agrees to be bound by these Terms. If you are a parent or legal guardian of a user under the age of 18 (or the applicable age of legal majority), you agree to be fully responsible for the acts and omissions of such user.
3. RESPONSIBILITIES
a. TRX Services. TRX Services are the property of TRX or TRX’s licensors. TRX and its licensors retain ownership of TRX Services and its contents even after installation on your owned and controlled Devices. Subject to your compliance with these Terms and solely for as long as you are permitted by us to access and use the TRX Services, TRX grants you a limited, non-transferable, non-exclusive, revocable license to: (i) download copies of Applications associated with the TRX Services to Devices you own or control for your personal, non-commercial use of the TRX Services and for no other purpose whatsoever, provided you keep intact all copyright and other proprietary notices and (ii) access and otherwise use the TRX Services (including any content available within the TRX Services) through your owned and controlled Devices, for your personal, non-commercial use of the TRX Services and for no other purpose whatsoever. This license is personal to you and may not be assigned or sublicensed to anyone else.
b. Restrictions. Except as expressly permitted in writing by an authorized representative of TRX, you will not use the TRX Services except as expressly authorized under these Terms, and you will not reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble the TRX Services, nor will you take any measures to interfere with or damage the TRX Services, nor will you use the TRX Services (or any component thereof) to create any product or technology that competes with the TRX Services (or any component thereof). Unless otherwise specified, copying or modifying any Application or content or using content from TRX Services for any purpose other than for your personal, non-commercial, including use of any such content on any other website or networked computer environment, is strictly prohibited. All rights not expressly granted by TRX in these Terms are reserved.
4. DISCLAIMERS
a. Advice Disclaimer. TRX OFFERS INFORMATION THAT IS DESIGNED FOR EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY. YOU SHOULD CONSULT YOUR PHYSICIAN OR ANY EXPERT BEFORE BEGINNING A NEW FITNESS PROGRAM, USING ANY OF THE TRX OFFERINGS. YOU SHOULD NOT RELY ON INFORMATION OR TRAINING PROGRAMS AVAILABLE IN, WITH OR VIA THE TRX SITE, TRX SERVICES, OR TRX PRODUCTS, INCLUDING INFORMATION AND PROGRAMS TAILORED SPECIFICALLY FOR YOU, AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A PHYSICIAN OR OTHER HEALTH-CARE PROFESSIONAL. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE AN URGENT HEALTH CONCERN OR NEED TO OBTAIN MEDICAL ADVICE, YOU SHOULD REFRAIN FROM USING TRX PRODUCTS AND TRX SERVICES AND SHOULD IMMEDIATELY CONTACT YOUR PHYSICIAN OR MEDICAL PROFESSIONAL OR GO TO THE NEAREST HOSPITAL.
b. Release of Liability. Using some TRX Offerings may involve the risk of injury to you often associated with the field of fitness, whether you or someone else causes it. EXCEPT AS OTHERWISE PROVIDED BY STATUTE, IN CONSIDERATION OF YOUR PARTICIPATION IN THE ACTIVITIES OFFERED BY TRX IN CONNECTION WITH TRX SERVICES OR TRX PRODUCTS, YOU UNDERSTAND AND VOLUNTARILY ACCEPT THIS RISK AND RELEASE TRX FROM ANY AND ALL LIABILITY FOR INJURY, INCLUDING, WITHOUT LIMITATION, PERSONAL, BODILY, OR MENTAL INJURY, ECONOMIC LOSS, OR ANY DAMAGE TO YOU, RESULTING FROM YOUR USE OF TRX SERVICES OR TRX PRODUCTS, WHETHER RELATED TO EXERCISE OR NOT.
YOU FURTHER AGREE TO HOLD HARMLESS, DEFEND AND INDEMNIFY TRX FROM ALL LIABILITY, DAMAGES, DEFENSE COSTS, INCLUDING ATTORNEYS' FEES, AND ANY OTHER COSTS INCURRED IN CONNECTION WITH CLAIMS BROUGHT BY YOU; PROVIDED, HOWEVER, THAT YOUR OBLIGATION TO HOLD HARMLESS, DEFEND AND INDEMNIFY THE RELEASEES SHALL BE WAIVED IF AND TO THE EXTENT THAT AN ARBITRATOR OR COURT OF PROPER JURISDICTION FINDS THAT ONE OR MORE OF THE RELEASEES EXHIBITED ORDINARY NEGLIGENCE, GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT IN RELATION TO THE ACTION OR INACTION LEADING TO THE LIABILITY INCURRED BY YOU.
5. ACCOUNT REGISTRATION
a. Account Profile Information; Accuracy of Information. When creating an Account, you represent and warrant that you will provide true, accurate, current, and complete information to TRX. You will update the information about yourself promptly, and as necessary, to keep it current and accurate. If messages sent to the e-mail address you provide are returned as undeliverable, then TRX may terminate your Account immediately without notice and without any liability.
b. Account Security. You are responsible for all activity that occurs under your account, including any activity by unauthorized users. You may not share the credentials for your Account with any third party. You acknowledge and agree that you shall safeguard the confidentiality of your password and use commercially reasonable efforts to prevent unauthorized access to your account. For example, if you are using a Device that others have access to, log out of your account after using the TRX Services. If you become aware of an unauthorized access to your account, change your password and notify us immediately at customerservice@trxtraining.com.
6. SALE AND DELIVERY
a. Sale. These Terms relate to all orders that we may offer through the Sites, and any such order shall be subject to the Terms of purchase, terms of use, disclaimers or applicable limitations or warranties. Any orders you make through any of our authorized distributors or resellers outside of this Site will be subject to the terms and conditions of purchase through that authorized distributor (except to the extent such terms and conditions incorporate TRX terms of use, disclaimers or applicable limitations or warranties). Availability cannot be guaranteed. Unless otherwise specified at the time of purchase, you must pay when you place the order. All TRX Offerings ordered will be delivered to the shipping address you provide or the email you provide when TRX Services are offered. We may cancel an order placed by you at any time and for any lawful reason prior to our delivery and refund payment in full from you. You will own the TRX Product once we have received payment in full and shipped the TRX Offerings. We may cancel an order at any time to deal with technical problems or make minor technical changes, update the TRX Offerings to reflect changes in relevant laws and regulatory requirements.
b. Delivery. All TRX Offerings ordered on the Sites will be delivered to the shipping address you provide as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Note that all orders are subject to availability and we will let you know if you order will not be ready for delivery within the time period that we’ve promised to you – in which case, you have the right to cancel your order and get a refund for any amounts you have paid for the order. The costs of delivery will be displayed on our website for the type of shipping selected.
c. Memberships/Subscriptions. Certain of TRX Services may require that you register as a member and enter into a membership agreement for continued access to our live and on-demand classes, one-on-one training sessions with a personal trainer, content and other features (a “Subscription”). Up to date information about our then-current Subscription requirements are available on the TRX Site and/or by other means through TRX Services. Once you register for an Account, you may register for a Subscription in accordance with our applicable membership terms or make certain non-Subscription purchases as described in Section 6 below and from time to time on the TRX Site or through the TRX Services. YOU ACKNOWLEDGE THAT PRICES FOR ALL OR ANY PART OF TRX SERVICES MAY BE SUBJECT TO CHANGE. SUCH CHANGES WILL BE POSTED ON THE TRX SITE AND YOU WILL BE NOTIFIED THROUGH THE TRX SERVICES OR VIA EMAIL OR SUCH OTHER METHOD AS REQUIRED BY APPLICABLE LAW FROM TIME TO TIME.
d. Non-Subscription Purchases. TRX may permit you to purchase certain classes, courses, sessions, or access to certain events through TRX Services (including, for example, in-person classes and events), in addition to your Subscription or without having a Subscription. For instance, you may purchase one-on-one personal training sessions with a live trainer with personalized recommendations based on your fitness needs and ability or you may purchase access to a specific online, live or on-demand class available through TRX Services. You will be charged a fee for each class, course, session or event made available to you through TRX Services for which you decide to purchase. You acknowledge and agree that these Terms apply to any such purchase you make, and you will be responsible to pay the applicable fees, which may be charged in advance and which may change at any time. Cancelling any purchases shall be subject to TRX’s cancellation policy which will be posted on the TRX Site or the Application.
e. Billing Authorization. You hereby authorize us to charge your specified payment method, in advance, for any purchases made through TRX Services or the TRX Site and/or to place a hold on your payment method with respect to any unpaid charges. You authorize the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt, and you agree that these Terms shall be accepted as authorization to the issuer of the payment provider to pay any amounts described herein, without requiring a signed receipt from you. You authorize us to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither TRX, nor any TRX agent, will have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge, and/or place holds on, your specified payment method as contemplated by these Terms. If you provide a debit card number instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number or as provided by law. Credit card information management shall be regulated as provided in the Privacy Policy and by laws regulating the use of such information.
f. Bill Inquiries and Refunds. If you believe you have been billed in error, please notify us by contacting us at customerservice@trxtraining.com. Refunds or credits are subject to return and refund policies set forth on the TRX Site.
g. Policies and Support. Please visit the FAQs, information and policies relating to warranties, satisfaction guarantees, returns, cancellations and other relevant information.
7. TERM, TERMINATION, AND ACCOUNT DELETION
a. Duration. These Terms begin on the date an order is placed or the date you first use the TRX Services or TRX Products and continue as long as you have an account with us for TRX Services and/or continue to use the TRX Services or TRX Products or as terminated by TRX.
b. Termination. TRX may, in TRX’s sole discretion, suspend, disable, or delete your account (or any part thereof) for TRX Services or block or remove any User Content (defined below) that you submitted if TRX determines that you have breached these Terms or that your conduct or User Content would tend to damage TRX’s reputation and goodwill. If TRX deletes your account for these reasons, you may not re-register for or use the TRX Services under any other username or profile. TRX may block your access to the TRX Services to prevent re-registration.
8. INTELLECTUAL PROPERTY; OWNERSHIP
a. TRX Intellectual Property. You acknowledge that the TRX Products and TRX Services contain products, software, other content or features that is protected by copyrights, patents, trademarks, trade secrets or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed, and are all owned and operated by TRX (collectively, “TRX Property”). In addition, any and all content included on TRX Services such as training courses, exercise programs, blogs, or videos are the copyright property of TRX, or these have been granted for use under a limited license to TRX. All TRX-generated content, and content provided to TRX by our partners and licensors, is copyrighted individually and/or as a collective work under the U.S. copyright laws; further, as between you and TRX, TRX owns a copyright in the selection, coordination, arrangement and enhancement of all content in the TRX Services.
b. TRX Trademarks. TRX, and other trademarks as noticed using ® or ™ on the TRX Sites are a non-exhaustive list of some of the trademarks of TRX. Other trademarks are pending in the United States and internationally. The TRX name, logos, black & yellow colors and affiliated properties, designs and marks are the exclusive property of TRX and/or our affiliates, whether registered or unregistered, and may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion as to our endorsement, affiliation or sponsorship of any person, product or service. You may not represent yourself to be an authorized dealer or reseller of the TRX Products or TRX Services or suggest any endorsement or partnership with TRX without our express prior written consent.
9. COPYRIGHT POLICY
TRX respects the intellectual property of others, and we ask our users to do the same. All users, including any third party who notifies TRX acknowledges that the TRX Site or TRX Services qualifies as an Internet Service Provider under the law. If you believe TRX content or third-party content infringe your rights, you may notify TRX. Upon receiving a valid notice under 17 U.S.C. § 512(c)(3), TRX will promptly and preemptively remove materials from the TRX Site and TRX Services in accordance with the Digital Millennium Copyright Act (“DMCA”). You agree to waive TRX’s obligation to have a registered agent at the Copyright Office for the DMCA waiver to be valid and enforceable. TRX may, when appropriate, terminate the accounts of repeat copyright infringers.
To help TRX evaluate your claim of infringement, please provide at least the following information: (a) Your name, address, telephone number, and email address; (b) A description of the copyrighted work that you claim has been infringed and if available a copy of the certificate number; and (c) A description of where on the TRX Site or with TRX Services the material that you claim is infringing may be found, sufficient for TRX to locate the material (e.g., the URL). You must submit this information via email, with the subject line “DMCA Notices DCMA-1037611” to: legal@trxtraining.com.
A written notification offline should be sent to: TRX Training; Attn: Legal Department – DMCA Notice DMCA-1037611; 1110 S Federal Hwy; Delray Beach, FL 33483
10. USER CONTENT
a. Content; User Content. Any text, image, photo, graphics, video, audio, any type of recording, content, materials, information or other works of authorship (“Content”) that is submitted, transmitted, displayed or uploaded to the TRX Services by or on behalf of users in using the TRX Services (“User Content”), whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such User Content. You represent that all User Content submitted by or on behalf of you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations (including but not limited to laws related to recording, intellectual property, privacy and export control). You acknowledge that all Content, including User Content, accessed by you using the TRX Services is at your own risk and you will be solely responsible for any damage or loss to you or any other party resulting therefrom.
b. User Content License. All User Content that you submit to the TRX Services is given by You a worldwide, perpetual, irrevocable, non-exclusive, sublicensable, transferable, royalty-free license and right to use, copy, transmit, distribute, publicly perform and display (through all media now known or later created), edit or modify your User Content (in whole or in part) and make derivative works (including, but not limited to, translations) from your User Content, including your (and others’) name, likeness, voice and persona in your User Content, for any purpose whatsoever, commercial or otherwise, without compensation to you.
11. COMMUNITY POLICIES
You agree not to do any of the following which would violate our community policies for using the TRX Services: TRX has the right, but not the obligation, to monitor all conduct on and Content submitted to the TRX Services. TRX may alter, edit, remove, or refuse to post any Content, software and/or applications, in whole or in part, in TRX’s sole discretion or to satisfy or comply with applicable laws, regulations, legal processes and/or maintain the integrity and reputation of TRX Services and TRX’s systems.
12. TEXTING / SMS
By consenting to TRX Training’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TRX Training through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18337052272 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TRX Training mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
13. WARRANTY AND ACCESS
a. TRX offers warranties and additional warranties as per its warranty policy found at https://www.trxtraining.com/pages/warranty.
b. If you access the TRX Services from a location outside of the United States, you do so on your own initiative and are responsible for compliance with all applicable laws of your jurisdiction. TRX makes no representation that the TRX Services are appropriate or available for use in locations outsides of the United States and accessing them from territories where their contents are illegal is prohibited.
14. LEGAL DISPUTES – IMPORTANT – PLEASE REVIEW AS THIS AFFECTS YOUR LEGAL RIGHTS
a. Arbitration. YOU AND WE AGREE THAT ALL DISPUTES BETWEEN YOU AND US OR OUR OFFICERS, DIRECTORS OR EMPLOYEES IN THEIR CAPACITY AS SUCH (WHETHER OR NOT SUCH DISPUTE INVOLVES A THIRD PARTY) WITH REGARD TO YOUR RELATIONSHIP WITH US, INCLUDING WITHOUT LIMITATION DISPUTES RELATED TO THIS AGREEMENT, YOUR USE OF THE TRX SERVICES, AND/OR RIGHTS OF PRIVACY OR PUBLICITY, WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION UNDER THE JAMS, INC. (“JAMS”) RULES FOR ARBITRATION OF CONSUMER-RELATED DISPUTES IN EFFECT AT THE TIME OF DISPUTE, AND YOU AND WE HEREBY EXPRESSLY WAIVE TRIAL BY JURY; PROVIDED, HOWEVER, THAT EITHER PARTY MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE EQUITABLE RELIEF IN ANY U.S. COURT HAVING JURISDICTION TO PROTECT AGAINST AN INFRINGEMENT OR MISAPPROPRIATION OF THAT PARTY’S INTELLECTUAL PROPERTY RIGHTS. DISCOVERY AND RIGHTS TO APPEAL IN ARBITRATION ARE GENERALLY MORE LIMITED THAN IN A LAWSUIT, AND OTHER RIGHTS THAT YOU AND WE WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION.
b. Class Action Waiver. Neither you nor we will participate in a class action or class-wide arbitration for any claims covered by this agreement to arbitrate. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLAIM YOU MAY HAVE AGAINST US, INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if we are a party to the proceeding. This dispute resolution provision is governed by the Federal Arbitration Act and not by any state law concerning arbitration. If JAMS is unwilling or unable to set a hearing date within 160 days of filing, then either we or you can elect to have the arbitration administered instead by the American Arbitration Association. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with these Terms.
c. Time Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with your relationship with us, including the use of the TRX Services or these Terms, must be filed within one year after such claim or cause of action arose or be forever banned.
d. Fees. Your arbitration fees will be limited to those fees set forth in the JAMS Rules for Arbitration of Consumer-Related Disputes with the remainder paid by TRX.
15. GOVERNING LAW
These Terms will be governed by the laws of the State of Florida, United States of America.
16. NOTICES
You consent to receive all communications including notices, agreements, disclosures, or other information electronically. For support-related inquiries, you may email customerservice@trxtraining.com. For all other notices to TRX, write to the following address: TRX Training, Attn: Legal Department, 1110 S Federal Hwy, Delray Beach, FL 33483:
17. NOTICE TO CALIFORNIA RESIDENTS
If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the TRX Services or to receive further information regarding use of the TRX Services.